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RETURNS & REFUNDS POLICY

Thank you for shopping at GermanParts.ca
If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned within 30 days of the original purchase of the product.

NO RETURNS on ELECTRICAL ITEMS, FLUIDS, TOOLS, or SPECIAL ORDER ITEMS.
ALL RETURNS ARE SUBJECT TO 20% RE-STOCKING FEE

  • To be eligible for a return, please ensure that:
  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product has not been installed or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By Email: [email protected]

Once RMN is issued and approved, all returns must be sent back to:

1 High Meadow Place, Unit 24
Toronto, Ontario
M9L 0A3, Canada

Shipping charges incurred in connection with the return of a product are non-refundable. Customer is responsible for paying the return costs of shipping and for the risk of loss or damage to the product during return shipping.

REFUSED OR NON-DELIVERABLE ORDERS
Any order that is returned to GermanParts.ca by the courier in which it has been refused by the receiver, non-deliverable, or not picked up, is processed as a regular return and will be subject to 20% restocking fee.

All refunds will be issued to the same method of payment used in the initial order submission.

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